Mr SuperPlay Casino Review

mr-superplay-logoThe simple yet pleasing sophistication of the Mr SuperPlay casino is undeniable when you play with the brand. This is due to how well thought out and planned the entire site feels; nothing appears to be left to guessing, with much information listed. We approve of such clarity, especially from a site that appears to be relatively new, having been established between 2016 and 2017. Far too often new sites are scatty and unpolished, but Mr SuperPlay is a fine example of a casino that has successfully gone against that trend. We definitely welcome more casinos to be like this, even with the masculine undertone at work.

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Bonuses and Promotions

From the beginning we were blown away by the amount of promotional material on offer here, for saying that there’s that idea of infancy, the bonuses say otherwise. What is more, the bonuses cover all users rather than just those newbies, and so we have a sense of acceptance for all, not just those that are new to the scene. This may sound odd to those who don’t frequent such sites, but often newbies are given more bonuses than those who have played with the brand for some time.

The welcome package gives users three deposit bonuses, the first giving a 100% match up, while the second delivers 25% and the third 50%; we’ve seen this level of input before, but we still welcome it wholeheartedly. It appears that customers only need to deposit as little as £10 and the bonuses will start to roll in, though there’s a 90 day limit in the use of this bonus. And so if you sign up but don’t utilise the offers given, you can miss out on the rewards, if you act too late.

In regards to the other rewards given, they all appear to be date precise at the moment, with most taking place at specific times throughout the month. This is great to see because it demonstrates how exciting and innovative the promotions can be, which will definitely appeal to those who look for longevity. In reference to any membership or VIP options, there wasn’t any that we could find listed.

Software and Casino Games

As we move onto the games, we soon discover that the collection given is very small but nonetheless appealing; there’s slots, casino classics, and even a live casino. We’ll admit that there isn’t as much diversity as we’ve seen from other brands, such as Mr Win, but then again that’s a much older and more established casino.

To find these games, you need to go via each section, rather than finding them under one heading altogether, this is both a positive and negative. On the one hand you have an easier system of navigation in place for customers, but on the other you have no means of searching all the games in one place. Due to this limited supply of activities, there’s not that many software labels attached to the Mr SuperPlay casino, though there’s still names from that of Microgaming, NextGen and Lightning Box. Before we move on from this section, it’s worth noting that non-members are able to play demo versions of some titles, regardless of having registered or not.

Banking

When we take a look at information regarding banking, we find that the facts are as scarce as some of the games provided. In truth, we’d expected this level of information, due to how young the site is, but still it’s disheartening to see. There is a withdrawal policy that everyone can look over, but that only refers to one part of the monetary process rather than all its components. Therefore, players have to make use of the payment methods listed on the left hand side of each page, as well as the currencies shown there.

We can see that there’s many means of depositing money, such as traditional credit cards (Visa), and then e-wallets like Skrill and Paysafecard. In addition to this, we’re also aware that money from the US, Australia, Canada, the UK, and New Zealand are welcomed. Once again, we’re struck at how niche and selective everything is with this site. This could either mean that they intend to eventually expand, or that they’re playing upon the appeal of being casual and convenient.

Company Background and License

The lack of information we keep falling back on is brought to the fore yet again, this time when it comes to the company behind Mr SuperPlay. You see, there’s no about me section whatsoever, with only the license details available at the bottom of the website. This seems most odd, even for a brand that might be aiming at mobile users – to not have anything about how the brand came to be is not only off putting but highly irregular.

Nonetheless, our minds can be eased when we see the words Malta Gambling Commission. This is one of the main licenses that a casino can hold. Furthermore, any comfort generated from seeing this is then built upon due a license from the UK Gambling Commission also being in place, another body that regulates online casinos.

Customer Service

Mr SuperPlay has created a mandate for us now, and so we come to expect the minimum when it comes to services, a truth reinforced by the customer support. There’s a live chat, one said to be available 24 hours a day and that’s in. Yet again, we’re reviewing a casino that offers only one avenue to travel down if you need assistance, which will ultimately be seen as limiting by most customers. We like knowing there’s multiple points of access, not just one, and one that might fail should your internet connection disappear. This is a part of the label that will need to be improved upon and expanded if the casino is to last the tests of time, at least in our opinion.

Conclusion

Our time with this casino has been good, but ultimately average when it comes to how everything plays and works. The company has a great layout and attractive design, but then they reduce those positives back due to the lack of depth found elsewhere. We could speculate that this is due to the age of the casino, but the truth of the matter is that we just don’t know. For now, Mr SuperPlay is a budding online gaming domain that has the potential to grow and improvement, but we’re not sure whether that’ll happen anytime soon.